Job Title : Helpdesk support (Apple hardware and software) ( moderators Engineers / Lead)
Location : San Diego, CA (need local or within 50 miles)
Type : Contract
Exp: 1 year for Engineer, 3 years for Lead
We need site leads to have leadership experience mangaing multiple moderators, filing escalations and reports and managing participant schedule. Moderators should have customer service skills as well as strong hardware and software troubleshooting skills. They will need experience using Apple hardware and software (Mac, iphone, etc.)
IT skills are a must, especially with Apple hardware/software, video data collection experience is a plus.
SOPs will be provided at the vendor training and will lay out a checklist of tasks for each day and explain how to use each system required
The vendor staff will be operating the video recording devices while the participants interact with them.
No travel required
Customer service, hardware technology, tech support services, people management
no, all staff needs to be on-site.
Thanks & Regards,
Yogesh Kumar
Email- yogesh.kumar@applabsystems.com
Phone - +1 609 629 2046 (USA)
AppLab Systems, Inc: An E-Verified Company
URL:
4365 Route 1 South, Suite 105 - Princeton, NJ -08540
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